Why does my sub-User see empty fields on shared form submissions?

  • AxMann
    Asked on November 4, 2016 at 4:19 AM

    Hi,


    I just set up a sub-user. They have permission to view submissions, but not to edit. They can see all the submitted forms, but when they select any one then the only fields for which they see data are the default Submission Date and IP fields. When they uncheck "Auto-hide empty fields" then they can see the other field labels, but there is no data.

    Many thanks,

    Ax

    Jotform Thread 981937 Screenshot
    Page URL: https://form.jotformeu.com/62986248651367
  • Nik_C
    Replied on November 4, 2016 at 4:52 AM

    Hello Ax,

    Could you please ask your sub-user to go to Data settings and uncheck 'Europe Datacenter': 

    Why does my sub User see empty fields on shared form submissions? Image 1 Screenshot 20

    Do let us know if the issue persists.

    Thank you!

  • AxMann
    Replied on November 7, 2016 at 1:52 PM

    Thank you yet again for your quick and helpful response.
    Problem solved.

    Ax

  • Nik_C
    Replied on November 7, 2016 at 3:06 PM

    Hello Ax,

    You're welcome. I'm glad that it worked for you.

    Cheers!