What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does my sub-User see empty fields on shared form submissions?

    Asked by AxMann on November 04, 2016 at 04:19 AM

    Hi,


    I just set up a sub-user. They have permission to view submissions, but not to edit. They can see all the submitted forms, but when they select any one then the only fields for which they see data are the default Submission Date and IP fields. When they uncheck "Auto-hide empty fields" then they can see the other field labels, but there is no data.

    Many thanks,

    Ax

    Page URL:
    https://form.jotformeu.com/62986248651367

    Screenshot
    Submissions shared form sub-user sub
  • Profile Image
    JotForm Support

    Answered by Nik_C on November 04, 2016 at 04:52 AM

    Hello Ax,

    Could you please ask your sub-user to go to Data settings and uncheck 'Europe Datacenter': 

    Do let us know if the issue persists.

    Thank you!

  • Profile Image

    Answered by AxMann on November 07, 2016 at 01:52 PM

    Thank you yet again for your quick and helpful response.
    Problem solved.

    Ax

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 07, 2016 at 03:06 PM

    Hello Ax,

    You're welcome. I'm glad that it worked for you.

    Cheers!