Why does my sub-User see empty fields on shared form submissions?

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    AxMann
    Asked on November 04, 2016 at 04:19 AM

    Hi,


    I just set up a sub-user. They have permission to view submissions, but not to edit. They can see all the submitted forms, but when they select any one then the only fields for which they see data are the default Submission Date and IP fields. When they uncheck "Auto-hide empty fields" then they can see the other field labels, but there is no data.

    Many thanks,

    Ax

  • Profile Image
    Nik_C
    Answered on November 04, 2016 at 04:52 AM

    Hello Ax,

    Could you please ask your sub-user to go to Data settings and uncheck 'Europe Datacenter': 

    Do let us know if the issue persists.

    Thank you!

  • Profile Image
    AxMann
    Answered on November 07, 2016 at 01:52 PM

    Thank you yet again for your quick and helpful response.
    Problem solved.

    Ax

  • Profile Image
    Nik_C
    Answered on November 07, 2016 at 03:06 PM

    Hello Ax,

    You're welcome. I'm glad that it worked for you.

    Cheers!