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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hover Text: Line breaks/Return carriage shows as <br> <br/> tags in plain text in hover texts.

    Asked by tonyberber on November 04, 2016 at 04:25 AM

    Hi, recently line breaks have been showing as <br /> in hover texts and titles. Previously, I could hit 'return' at the end of a line in a hover text to add a line break and the hover text would correctly display this line break to the user. Currenly, it replaces that line break with <br/>. In titles, I could type <br> where I wanted a line break and this would create a line break, but as of late, that <br> code is also replaced with <br />, and the line break is gone. I'd like to be  able to add line breaks (and empty lines) in those enviorments.

    Please advise.

    thank you!

    tony

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    JotForm Support

    Answered by Mike_G on November 04, 2016 at 05:25 AM

    I have tried to do some test and I was able to reproduce the issue you're having with form field's hover texts. 

    I will forward this concern to our development team so they can take a look at the issue. However, I'm sorry if I cannot provide any ETA to when this will be fixed. But, please be assured that you will be notified via this thread for updates if there are any.

    Thank you.

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    Answered by conceptonephoto on November 18, 2016 at 12:55 PM

    Any update on this?

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    JotForm Support

    Answered by Mike_G on November 18, 2016 at 02:24 PM

    I would like to apologize, however, there is still no update regarding this issue from our development team. Once the developer assigned to the issue gives us an update, we'll inform you the soonest.

    Thank you.

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    Answered by Nova Belote  on December 29, 2016 at 09:54 AM

    Any update on this line break HTML issue? I see multiple threads/posts on the topic and it seems to be a common occurrence that needs to be resolved. 

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    JotForm Support

    Answered by Boris on December 29, 2016 at 10:28 AM

    This issue has been resolved - line breaks can be used within Hover Text bubbles.

    You can use any of the following HTML elements within your Hover Texts: <img>, <br>, <p>, <strong>, and <a>. Any other HTML elements will be stripped out due to security measures.

    Please test it on your end, and let us know should you need further assistance.