What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why the confirmation email was not sent?

    Asked by miyonimuwc on November 04, 2016 at 05:49 AM

    We have two cases where applicant did not receive confirmation email for their teacher recommendation. 

    The person who writes the recommendation mentions the applicant's email at the recommendation form, so when he sends the form- the applicant is supposed to get an email [sent automatically by Jotform] that confirms that the recommendation form has been received. 

    Can you think of a reason why this automatic email won't work? 

    We are currently using you free plan, however we know for sure that at least one applicant already received this kind of confirmation email regarding his recommendation. 

     

    - I attach the link to our english version of the form because I guess you do not read Hebrew and the forms are identical besides the language, however, those two cases happend with the hebrew form. 

     

    Thank you, 

    UWC Israel

    Page URL:
    https://form.jotform.me/miyonimuwc/E-recommendation

  • Profile Image
    JotForm Developer

    Answered by Helen on November 04, 2016 at 07:10 AM

    Thanks for contacting us.

    I checked your e-mail address history and realized that every e-mails were sent. As you can see:

    The notification e-mail was sent to you and you can see Applicant's E-mail and Recommender's Email that filled by user. 

    The autoresponder mails were sent to these e-mail addresses.

    Please check "Spam" folder and click "Not Spam" button to move the e-mails to Inbox.

     

    If you have any question, feel free contact us.