What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Captcha Broken?

    Asked by weborigination on April 26, 2010 at 04:10 PM
    Hello.  My form located at http://www.wandmjewelry.com/contact-us is giving a Captcha error.  ("Incomplete Values")  It was working fine prior to - and post - new JotForm update.  Is this a temporary thing - or do I need to redo my form?  (If yes to the latter, do I need to redo all my forms?)

    Thank you.
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    Answered by fantasy1 on April 26, 2010 at 05:50 PM
    I am getting the same thing thats why I was looking on here, when someone submits with a captcha, it says incomplete values captcha required.....here is a link to one of my forms....http://fantasydirtracing.com/?option=com_content&view=article&id=129
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    Answered by on April 26, 2010 at 06:38 PM
    Any update on this situation?  I have quite a few forms online on several different websites for my clients.  I've already gone in and turned off the Captcha on the ones with the most traffic, but this is very frustrating.

    Additionally, I had to find out that the Captcha was broken from a customer who called to complain about it not working.

    I am a paying customer.  Have been for 2 years now.  Just seems to me that this whole update could have been handled a lot better.  For one, it would have been nice to get an email (at least) telling us about the upgrade - before it happened - so we could know to look for issues.

    It may be time to switch to a competitor.
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    JotForm Founder

    Answered by aytekin on April 27, 2010 at 02:05 AM
    Sorry about that. Another fix caused this problem. It is fixed now.