What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I am not getting notification emails?

    Asked by ocalle on November 04, 2016 at 09:35 AM

    Hello, I have some email notifier in my forms that no working, i got counts type yahoo.com and other and no send the emails, the settings seems well, what can be happen¿?

    Thanks in advance

     

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    Answered by ocalle on November 04, 2016 at 09:40 AM

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    JotForm Support

    Answered by emily on November 04, 2016 at 09:58 AM

    I checked your account. Your e-mail was not in the bounce list. I have also checked your e-mail history. As you can see in the picture below, you have been getting e-mail notifications.

     

    Kindly check your e-mail. The e-mails might be in the Spam folder. If they are in the Spam folder, please mark them as Not Spam as shown in the picture below.

     

    If the problem still continues, please contact us again.

    Thanks.