What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    submissions are not forwarding to my email address

    Asked by stephenmcphee on November 04, 2016 at 10:45 AM

    See attached screenshot. No submissions were sent to my email address today. It has been working fine. Even when I try to manually send them they still don't go. This obviously is causing great concern.

     

    Page URL:
    http://www.ipgsolutions.co.uk/advertising

    Screenshot
    Submissions email forwarding not forwarding
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    JotForm Support

    Answered by BDAVID on November 04, 2016 at 12:48 PM

    One of your recipients was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been removed from the bounce list. Please make sure to check the spam/junk folders for your recipient emails, and if you find emails coming from JotForm, mark them as NOT SPAM:

    Let us know if you need more help, we will be glad to assist you.