submissions are not forwarding to my email address

  • stephenmcphee
    Asked on November 4, 2016 at 10:45 AM

    See attached screenshot. No submissions were sent to my email address today. It has been working fine. Even when I try to manually send them they still don't go. This obviously is causing great concern.

     

    Jotform Thread 982154 Screenshot
  • David JotForm Support Manager
    Replied on November 4, 2016 at 12:48 PM

    One of your recipients was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    submissions are not forwarding to my email address Image 1 Screenshot 30

    It has now been removed from the bounce list. Please make sure to check the spam/junk folders for your recipient emails, and if you find emails coming from JotForm, mark them as NOT SPAM:

    submissions are not forwarding to my email address Image 2 Screenshot 41

    Let us know if you need more help, we will be glad to assist you.