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    It seems Jotform have modified this integration such that the address d

    Asked by stivesphoto on November 04, 2016 at 10:59 AM

    It seems Jotform have modified this integration such that the address details are sent through - there is an additional field to set up in the Gateway Settings.

    Why was there no notification from Jotform that this field had been added? I have been getting rejected Debit Card payments because this (new) field hadnt been set.

    To JOTFORM - Please let all users be aware of this - they may be losing business as I have been doing!



    This is a re-post of a comment on How to Integrate Stripe with your Form

    JotForm additional field settings card
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    JotForm Support

    Answered by KadeJM on November 04, 2016 at 01:08 PM

    We do apologize about any inconveniences that you may have experienced involving the use of our stripe integration.

    Which field are you referring to for our stripe integration settings?

    Which form was this on?

    Our platform is constantly evolving and changing usually to fix or update something depending on known problems, requests, or even new ideas so we might not always send out something for it.

    And usually we'll send out emails for certain things if it's noteworthy though I do agree and understand where you are coming from so i'll mention your thoughts about  this to my superiors.