- fullmedaljacketaqhaAsked on November 04, 2016 at 11:12 AM
- JotForm SupportdavidAnswered on November 04, 2016 at 01:16 PM
We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.
- fullmedaljacketaqhaAnswered on November 04, 2016 at 06:25 PM
Hi there, I have checked the spam and they are not there unfortunately. I spoke with Godaddy even and its not on their end, they say the emails are not even hitting the server.
- JotForm SupportEltonCrisAnswered on November 05, 2016 at 12:21 AM
I removed your email from the bounce list. You should receive emails normally as usual.
Here's the bounced reason:
firstname.lastname@example.org is in the bounce list
Reason(s) : smtp;550 5.1.1 - 188.8.131.52 has sent to too many recipients this hour. IB607
Your email service provider has rejected the emails coming from JotForm due to a suspected spam. You can try to add JotForm's email@example.com email into your safe sender's list to prevent this from happening again.
If you have any other questions, let us know.