What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am no longer receiving contracts to my email. They go as far as the jotform, but do not come through to my email

    Asked by fullmedaljacketaqha on November 04, 2016 at 11:12 AM
    Page URL:
    https://sso.secureserver.net/?realm=pass&app=email

    JotForm email receiving through
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    JotForm Support

    Answered by david on November 04, 2016 at 01:16 PM

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

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    Answered by fullmedaljacketaqha on November 04, 2016 at 06:25 PM

    Hi there, I have checked the spam and they are not there unfortunately.  I spoke with Godaddy even and its not on their end, they say the emails are not even hitting the server.

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    JotForm Support

    Answered by EltonCris on November 05, 2016 at 12:21 AM

    I removed your email from the bounce list. You should receive emails normally as usual.

    Here's the bounced reason:

    robin@fullmedaljacketaqha.com is in the bounce list 

    Reason(s) : smtp;550 5.1.1  - 205.201.137.77 has sent to too many recipients this hour. IB607 

    Your email service provider has rejected the emails coming from JotForm due to a suspected spam. You can try to add JotForm's noreply@jotform.com email into your safe sender's list to prevent this from happening again.

    If you have any other questions, let us know.