What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I change my username? Its under my old business name and I need to update it

    Asked by inexpensivedesigns on November 04, 2016 at 11:16 AM

    Can someone help please??? I need this done ASAP

    name change my username and how
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 04, 2016 at 01:33 PM

    If you want to change your account username "inexpensivedesigns", please note the following:

    -Custom URLs names (ie: http://www.jotform.com/inexpensivedesigns/myform ) will not work once we change an account username. 

    -However, direct form links like http://www.jotformpro.com/form/63061464476963  will be fine.

    -Provide for alternate names in case the proposed username is not available.

    -We will need to cancel your subscription since it is not possible to update the username in PayPal, so you will need to re-upgrade with the new username.

    Let us know if you want to proceed.