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502 Bad Gateway ErrorAsked by nagsplayers on November 04, 2016 at 11:33 AM
Since October 30, no-one has been able to use our ticket order forms without receiving a "Bad Gateway" error. I can't even submit a question to Jotform Support... just trying again with this one to see if I can even post my question before I give any more detail.
Please provide more details, does the problem occur when submitting the form? If you have embedded the form in a webpage, please provide the URL of the page where it is embedded.
Anyone submitting any form connected to our account experiences this. They click the Submit button and it hangs for a while and then produces the error. But also if I am logged into my account with JotForm and I try to submit a message to Support, I get the error message. I can only submit my help request using a different account. The forms are
andThe second of these doesn't actually display the error message, because it takes the user to PayPal where they pay for their order. But we don't receive the order via email as we did previously, so we only know the client has paid for something, but not what dates they wanted.They were on www.nagsplayers.com/tickets.html, but I've had to quickly recreate at least the first one of these using a different account while we try to get this sorted out. It works just fine with the other account. I haven't yet recreated the second one because at least we are getting some indication that the client has booked so if this can be resolved quickly I won't have to do anything.
The problem occurs when any client tries to submit a form connected with
our account. The two most critical ones are on
www.nagsplayers.com/tickets.html. The forms themselves are
(although the second one of these does take the user to Paypal so they
can pay for what they've ordered, but the email informing us of the
order doesn't get sent.
Then also if I am logged into the account and I try to submit a message
to Support, I get the error too.
We apologize for the inconvenience, I was not able to submit none of the forms, this is the error received:
I have forwarded this issue to our back-end team, you will be updated via this thread when this gets fixed.
I am really struggling here... we've been unable to use our forms since October 30. We have a new show coming up and I need to open the box office for that, plus I wanted to take advantage of the current sale for an upgraded subscription. But I'm not going to pay for a service that doesn't work and where problems can't get fixed in over a month. Although I do hesitate to continue using JotForm, isn't it possible for someone to transfer all my existing forms to a new account so that we can get going again?
Unfortunately, we have not received any response yet from our back-end team. I have tested one of your forms, and it worked: https://form.jotform.com/62417869442262
Let us know the specific forms that are not still working, so we can update the in the reported ticket we sent to our L2.
As mentioned above, the form you tested does take the user to PayPal but does not send us the email notification that it's supposed to send. That stopped happening around October 30. The other form we use, which is not linked to PayPal and is more important, hangs in mid-air after being submitted, eventually produces a "bad gateway" error message, and also does not send us a notification although the submission is sent. That also stopped working around October 30. It seems to me that the easiest fix would be to move all our forms over to another account. I don't want to have to recreate them.
Other forms not working as well as the one above and the one you tested:
The last 2 take the user to PayPal but do not send the email notification
Plus if I try to access Jotform Help from our account it hangs too.
The email notification issue on your payment forms:
Will be addressed on the following thread: https://www.jotform.com/answers/1007276?
On regards of your form: https://form.jotform.com/62418302801244, I tried it again, and as before, it never got submitted. This form is already reported to our back-end team. You will be notified if there is any progress on a resolution via this thread.
Hi again, would you consider cloning your form https://form.jotform.com/62418302801244? I just did it in my account and it worked, you can test my cloned version here: https://form.jotform.com/63426893396975
Here is how you can clone your form: https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account