Text area field: Ability to stop entering text over the words limit set

  • Profile Image
    CASNR
    Asked on November 04, 2016 at 02:02 PM

    I have three textboxes with word limits. However, they do not stop the person from entering over 300 words. I've tried character limits too and they do not work either. I've checked the settings and they are correct. I've tried to reach the old version of the settings, and could not. How do I force the limits to work?

     

    https://form.jotform.com/CASNR/NCCT

     

  • Profile Image
    Kiran
    Answered on November 04, 2016 at 05:58 PM

    I have checked your JotForm and see that the limit on the text area fields is working fine.

    Please be noted that a limit set on the text area will allow entering further text. However, it doesn't allow the form to submit and should be displaying an error as shown below:

    Hope this information helps! Please check and let us know if you need any further assistance. We will be happy to assist. 

  • Profile Image
    CASNR
    Answered on November 09, 2016 at 11:46 AM

    So, there is no way to stop them from typing after the limit? I have tested the form in three browsers and though the area turns red, the message just says there are errors on the form. I will add an instruction at the top.

  • Profile Image
    Kiran
    Answered on November 09, 2016 at 01:53 PM

    I just came across with a widget named Character counter that is not allowing the user to enter any characters than the limit set. However, this widget works only for characters and hence I'm not sure if it works for you.

    The error messages on the form are not being displayed due to the theme settings. Please add the following CSS code to your JotForm so that the error messages should be displayed on the form.

    .form-line-error .form-error-message {

    display: block !important;

    }

     

    I am also forwarding the thread to our backend team to evaluate the feature to lock the input after reaching its limit. Please be noted that we cannot guarantee that the feature request will be accepted for implementation or any timeframe to implement if accepted. However, once we have any information in this regard, you'll be posted here.

    Thank you!