What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my forms being disabled when I am trying to put them on my website?

    Asked by Carolyn164 on November 04, 2016 at 04:24 PM
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    JotForm Support

    Answered by jonathan on November 04, 2016 at 09:31 PM

    The Phishing detector have disabled your form and account due to suspected phishing form.

    Your form that collect credit card account data violates our Terms of Use.


    Please delete/remove such form on your account. You need to comply first to the terms before we can request for consideration to reactivate your account.

    Let us know if you need further assistance.



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    Answered by Carolyn164 on November 05, 2016 at 04:28 PM

    I have deleted that form from my account. Can you please reacivate my account please, thanks. 

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    JotForm Support

    Answered by EltonCris on November 06, 2016 at 03:42 AM

    Your account is now re-activated.

    If you're going to collect payments, please use the payment gateways like Paypal, Stripe, Dwolla and a lot more. They are found in the Payment Fields.

    If you want to charge the users credit card manually on a later date, enable Payment Authorization in your payment field.