Why don't the forms work in Turkey?

  • overture
    Asked on November 4, 2016 at 4:47 PM

    Hello,

    I created a few forms and tested them in the States.  However, the people from our church in Turkey are not able to send the forms.

    Please advise.

    Joe 

  • Mike
    Replied on November 4, 2016 at 10:00 PM

    Our forms are accessible in Turkey, so this is most likely some isolated issue.

    Could you please ask your form users to try with another Internet Service Provider to see if that makes any difference? Also, do they get any errors or warnings when accessing your form?

  • overture
    Replied on November 7, 2016 at 2:47 PM

    Hello,

    I had 10 people try it from different computers and servers.  There is no error message, yet I do not receive the forms.  I even embedded it and had the same result.

    Joe

  • Mike
    Replied on November 7, 2016 at 3:56 PM

    Are they able to load the form, click on the submit button? Does the form hang once they click on the submit button? Any additional information would be appreciated.

  • overture
    Replied on November 7, 2016 at 4:08 PM

    They are able to send and even see the "Thank You" page.  Could it be they have slow internet connection?  

    I spent hours creating forms, not to mention the church members who filled the lengthy form.  

  • Mike
    Replied on November 7, 2016 at 5:31 PM

    The Thank You page usually indicates that the form is successfully submitted. Please check the submissions page to see if their submissions are there.

    If you are having issues receiving form email notifications, please check the Spam folder via Gmail. If there are any JotForm emails please mark them as not spam.

    Why dont the forms work in Turkey? Image 1 Screenshot 20

  • overture
    Replied on November 7, 2016 at 5:51 PM

    I actually fixed the problem.  There were some hidden fields in "Text Box" format that I had accidentally used the "E-mail" choice.  Once I replaced them, a church member was able to send a form and I received it.  

    Thanks for your attention. 

     

  • Mike
    Replied on November 7, 2016 at 8:01 PM

    Thank you for your update. We are glad to hear that the issue is solved.