What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hola buen día hay algún problema con el envío de correos?

    Asked by facturamelo on November 04, 2016 at 05:24 PM

    Al parecer hay algunos formulario que no me llegaron por correo podrían confirmar si ya se resolvió el problema?


    Gracias, Saludos.

  • Profile Image
    JotForm Support

    Answered by Welvin on November 04, 2016 at 10:51 PM

    We've already fixed the email issues, but we are still getting reports about it. I've checked your form email settings and they are correct. Our email log also shows the emails sent to the email addresses in the form. Did you check your spam folder? Please check it there and make sure to mark the emails as not spam to whitelist Jotform. I would also suggest adding noreply@jotform.com to your safe sender list.

    Lastly, we recommend using noreply@jotform.com instead of the custom sender email that is added through the verification method. If you want to use a custom sender email, use the SMTP method instead: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.

    Let us know if you need further assistance.

  • Profile Image
    JotForm Support

    Answered by Welvin on November 04, 2016 at 10:52 PM

    By the way, here's how you can view your email history: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    For email related problems, this guide should also help you troubleshoot it: