Hola buen día hay algún problema con el envío de correos?

  • Profile Image
    facturamelo
    Asked on November 04, 2016 at 05:24 PM

    Al parecer hay algunos formulario que no me llegaron por correo podrían confirmar si ya se resolvió el problema?

     

    Gracias, Saludos.

  • Profile Image
    Welvin
    Answered on November 04, 2016 at 10:51 PM

    We've already fixed the email issues, but we are still getting reports about it. I've checked your form email settings and they are correct. Our email log also shows the emails sent to the email addresses in the form. Did you check your spam folder? Please check it there and make sure to mark the emails as not spam to whitelist Jotform. I would also suggest adding noreply@jotform.com to your safe sender list.

    Lastly, we recommend using noreply@jotform.com instead of the custom sender email that is added through the verification method. If you want to use a custom sender email, use the SMTP method instead: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.

    Let us know if you need further assistance.

  • Profile Image
    Welvin
    Answered on November 04, 2016 at 10:52 PM

    By the way, here's how you can view your email history: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    For email related problems, this guide should also help you troubleshoot it:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications