What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    No longer getting email notifications of jotform submissions

    Asked by wildchildfreeschool on November 04, 2016 at 05:54 PM

    Hi there,

    As of this week, I am no longer getting email notifications when we receive jotform submissions.  I need to continue to be alerted through email when we receive forms submissions.  

    I was only alerted that we received submissions because of the paypal payments that came through, but jotform did not send me a form.  I did not change email settings, can you please advise?  Thank you.

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    JotForm Support

    Answered by liyam on November 04, 2016 at 11:31 PM

    Hello wildchildfreeschool,

    I have checked your email history but what I see is that your email deliveries were sent properly. So it's possible that the emails may have landed on your spam folder. Can you please check there to see if the emails are indeed there? Also, if you found the missing emails there, please select those emails and mark them as Not Spam

    You may also check your email history by following the steps from this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If you have questions, please let us know.


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    Answered by wildchildfreeschool on November 07, 2016 at 03:44 PM
    Jotform Customer Service Member,
    Thank you for your email, yes you are correct gmail put them in my spam
    folder. I was not expecting them in there - since I've been receiving
    jotform emails for years. Thank you for your help! Please let me know if
    there is anything I can do on my end to prevent them from going to spam.
    Best Wishes,
    Lindsay Davis
    Finance Director
    Wild Child Freeschool
    Office Hours:
    Mon 1pm - 6pm.
    Tues 1:30 pm - 5pm.
    Weds 10 am - 5pm.
    Fri noon - 5pm
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    JotForm Support

    Answered by Jim_R on November 07, 2016 at 09:17 PM

    Hello Lindsay, thanks for confirming that Gmail has filtered them as spam. This is a recent problem we're trying to get fixed by mass informing users who report issues receiving emails to mark ALL Jotform-related emails as NOT SPAM. This, in turn, will improve our mail server's status from Google's automated Spam filtering system.

    On top of that, you may also consider adding noreply@jotform.com and noreply@formresponse.com to your GMail contact list, here's how. This will further inform Google's automatic Spam filter that Jotform emails are safe and not spam.