What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If I use up my monthly quantity of forms but there are more coming in - what happens?

    Asked by Molly on May 09, 2012 at 01:46 PM

    I'm concerned that if I buy the $9.95/1000 submissions, what if I get more than 1000 coming in?  Do they just get cut off?  Am I contacted that I've been cut off?  Am I given the option to increase my limit by paying for the next level?

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    Answered by gori-mathew on May 09, 2012 at 02:34 PM

    Hi Molly,

    When your account is getting exausted almost reaching the maximum limit, you will receive notification emails from Jotform and be alerted to upgrade your account to next account to enjoy more quota allocation.

    In an event that the account gets to maximum limit and no upgrade happens from your side, then your account will be disabled and will no longer receive submissions.

    So, you will always be given opportunity to upgrade your account before it is disabled.