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  • Profile Image

    Notification email is always from JotForm

    Asked by wsi661 on May 09, 2012 at 01:50 PM

    Hello,

     I’m having an issue where the notification email is always coming from JotForm.  I’ve used the hidden field technique and it’s still the same even though I have the hidden field selected.  If I set it to be the senders name that doesn’t work either.  No matter what option I chose, it always says it’s coming from JotForm.

     

    The site is on Drupal so I’m not sure if the CMS is interfering with the form somehow.  The rest of the form works and I have other forms on other sites with the same settings and they work.  It’s just this one for some reason.

     

    Page URL:
    http://www.tlshield.com/contact-us

  • Profile Image

    Answered by gori-mathew on May 09, 2012 at 02:57 PM

    @wsi661

    I hope you what to know the the sender's email address, if that is the case, then here's what to do:

    1. Load the form in question in the form builder/editor

    2. While on the "Setup & Embed" tab, click "Email Alerts"

    3. Click the notification

    4. Click the "Reply-To and Recipient Settings" button

    5. Change both entries on the top left of the envelope to the fields on the form that would contain the senders name and email address respectively

    6. Click "Finish" and save the form

    That's it. You may find the following links helpful:

    Receiving Emails on Form Submissions
    Understanding Reply-To and Recipient Settings on E-mail Wizard
    Send Form Emails to Multiple Recipients

    Please let us know if there's anything else related to your forms with which you require our help.

  • Profile Image

    Answered by jeanettebmz on May 09, 2012 at 02:59 PM

    I have made a clone and made some changes on the Email alert setup

    Please check this video in order to see the changes

    If you want to take out the hidden field from the  email submission , you can modify the email template.

    Please follow this guide

    If you need further assistance, let us know , we are always happy to assist

    Jeanette

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    Answered by wsi661 on May 09, 2012 at 03:45 PM

     

    Hello,

    I followed along your video.  But I don't want an email address to show there.  I want it to say TL Shield Contact Form.  And that's what I put in the default value in the hidden field properties.  I’ve done this before with success.  But on this I've tried different things.  It’s always the same.  It just says JotForm. 

    Thanks for helping.

     

  • Profile Image

    Answered by jeanettebmz on May 09, 2012 at 04:39 PM

    I cloned your form again and found out that you haven't changed the sender email field ,it was still set to noreply@jotform.com

     

    Please change it to your hidden field and it should resolve the problem

     

    Cheers!

    Jeanette

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    Answered by wsi661 on May 09, 2012 at 06:00 PM

    I tried several different settings in there.  It always says JotForm.  Even when the settings match what is above.  Your cloned version is not attached to the website.  That's why I'm wondering if something within the site (a drupal site) is interfering.

  • Profile Image
    JotForm Support

    Answered by jonathan on May 09, 2012 at 06:21 PM

    @wsi661,

    Hi, I have another suggestion though. We can check this further if we all can check the sent email itself.
    If OK with you, we can do this by having your form Notification email recipient address change to an email account that everyone can check.

    Perhaps the "disposable email address" is our bet here. If you can change the recipient email to  wsi661@mailcatch.com , then we can probably all check the message @ wsi661.mailcatch.com

    Please inform us, if this is OK with you.

    Thanks.

  • Profile Image

    Answered by jeanettebmz on May 10, 2012 at 12:14 AM

    Hi, as adviced by my colleague Jonathan,  I have made some tests into my clone of your form, and it worked, so  I also made the same changes into your form, please check it .

    Verify the that the tests reached the temporary email address at  http://wsi661.mailcatch.com/,

    I think I deleted one submission by accident on that dispossable email address inbox,  and only left one.

    At any rate, you should have both , so please verify it in your own inbox.

    I checked your page source code , and I think you need to re-embedd the form again, the correct path is

    http://yang.jotform.com/form/21285350112946

    Please follow the normal process to re-embed a form

     

    Best regards

    Jeanette