I don't receive files from File Uploader

  • Profile Image
    nilztrykk
    Asked on May 09, 2012 at 02:17 PM

    My form is on a Norwegian web-shop

    My files does not show up in Jotform-mailbox nor in my e-mails so I thought there was something wrong with the code embedding. But then I tried to go directly to the Jotform-site where the form is located and upload from there (http://form.jotformpro.com/form/21172673969969) but it's pretty much the same. Some times I get them, sometimes I don't.

  • Profile Image
    pinoytech
    Answered on May 09, 2012 at 03:05 PM

    Hi,

    I think the reason why you don't receive files because when the user fills the form they didn't include their file. 

    NOTE: Even though they didn't upload files, they can always submit their submission successfully. I suggest to set your upload file field as Required* to avoid receiving submissions without including their files.

    Hope this help and if you need further assistance, feel free to contact us again anytime.

    Thank you!

  • Profile Image
    nilztrykk
    Answered on May 09, 2012 at 03:59 PM

    There are no users yet. I have been testing by uploading files myself.

  • Profile Image
    jeanettebmz
    Answered on May 09, 2012 at 04:52 PM

    Please note that you have a monthly upload limit of  1GB  , according to your Premium account status, and I can see you have uploaded already 3GB

    Please enter into your account and remove those files,  and if you need more space for uploads, I would recommend you to upload to Professional

    Jeanette

  • Profile Image
    nilztrykk
    Answered on May 09, 2012 at 05:11 PM

    It's 3gb since I started my account last year, but it's 10 available total. If I had 3gb this month, then my dropbox would've been full, cause that's only 2gb. My other forms are working just fine.

  • Profile Image
    jeanettebmz
    Answered on May 09, 2012 at 05:28 PM

    I am sorry for the mistake, you are correct

    Let me check your form and I will come back to you later

  • Profile Image
    nilztrykk
    Answered on May 12, 2012 at 04:07 PM

    Anything new?

  • Profile Image
    gori-mathew
    Answered on May 13, 2012 at 02:48 AM

    Hi,

    Can you try and see if the same problem exists now. I have just did submission to your account and was able to view it on your submission page. I uploaded some file 'PortGo.Zip' .

    I did set the notification email page by changing Sender's name to: Jotform and Sender's email address to: noreply@jotform.com

    Try also to have your mail server provider or ISP to whitelist jotmail's IPs, use the link below for guides;

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

  • Profile Image
    nilztrykk
    Answered on May 14, 2012 at 03:38 AM

    Same problem.
    I got yours though - but what's strange here is that sometimes it work, sometimes it don't.
    I tried twice myself just now. The first one, just en e-mail with the form, but no link to attachment (as if the user didn't upload any file). The second, only one of the two files submitted is linked in the e-mail.

    It won't show in the form submission page either. So I'd believe the error's not on my end. But I could be wrong;)

    I also whitelisted the IP-s with no effect.

  • Profile Image
    AtacanC
    Answered on May 14, 2012 at 10:00 AM

    @nilztrykk

    I've also cloned your form and uploaded 2 different files (jpg and mp3) and i wasn't able to reproduce the said issue. I was able to see them in my JotForm account and as attachments via email too. Which browser are you using? Have you also tried changing your recipient email address?

  • Profile Image
    nilztrykk
    Answered on May 14, 2012 at 11:57 AM

    I've tried Firefox, Safari, Internet Explorer. All with the latest updates.

    Changed the recipient mail address now. No luck. Same problem.

  • Profile Image
    nilztrykk
    Answered on May 14, 2012 at 12:00 PM

    This form is working just fine: http://www.jotform.com/form/12471101769

    I'm using the same computers to test uploading

  • Profile Image
    Goldo
    Answered on May 14, 2012 at 12:14 PM

    Can you please try to upload files using http://www.jotformpro.com/form/21172673969969 and let us know if it makes any difference.

    We simply replace http://form.jotformpro.com/form/21172673969969 with www.

  • Profile Image
    nilztrykk
    Answered on May 16, 2012 at 04:06 AM

    I successfully got 4 uploads on the www. But now I uploaded 3 small files, but received just one.

  • Profile Image
    Mike_T
    Answered on May 16, 2012 at 04:21 PM

    Are you getting any errors during upload?

    Example with error:

    The most easiest solution is replacing Multiple Upload field with several Single Upload fields. As far as I know, Single Upload elements are much stable.

  • Profile Image
    nilztrykk
    Answered on May 17, 2012 at 05:02 AM

    No errors. This form works just perfect http://www.jotform.com/form/12471101769

    What is the difference?

    And, yes I'm looking for the easiest solution. That is why I chose Jotform for my webshop, since the file transfer (http://www.jotform.com/form/12471101769) for my other website is very reliable. I was hoping you could find a solution to my problem, and not a way around by placing Single Upload fields. That would not be solution for me.

  • Profile Image
    jeanettebmz
    Answered on May 17, 2012 at 01:24 PM

    @nilztrykk

    I understand your concern regarding to the single file option not being a solution for your. I have forwarded your case to our 2nd level. They will investigate and reply to you on this thread once the find the root cause of the problem

    Best regards

    Jeanette


  • Profile Image
    nilztrykk
    Answered on May 19, 2012 at 08:29 AM

    I have changed it to single upload temporarily. Hope that you resolve this soon. Thanks a lot

  • Profile Image
    gori-mathew
    Answered on May 19, 2012 at 10:15 AM

    @nilztrykk

    This issue is already assigned to our developers and we will keep you updated once we our developer gets a workaround on it.

    Thanks for your patience!

  • Profile Image
    nilztrykk
    Answered on June 05, 2012 at 04:21 PM

    Hello. Anything new on my issue?

  • Profile Image
    jeanettebmz
    Answered on June 05, 2012 at 04:27 PM

    @nilztrykk

    I have sent a message to our dev team in order to provide with status of the ticket

    Thanks!

  • Profile Image
    weidnersignage
    Answered on June 21, 2012 at 12:31 PM

    I think this issue may be related to a similar thread. http://www.jotform.com/answers/39332-Files-Uploading-Inconsistently?entrymessage=10732640770

  • Profile Image
    nilztrykk
    Answered on June 25, 2012 at 06:58 AM

    Thanks weidnersignage. I've read the entire thread.

    Unfortunately, the issue you referred to does not help my case, even though the symptoms are the same.
    My first uploader (http://filer.nilztrykk.no) works just fine, and I have not had a faulty submisson since the issue related to the government's closing of Jotform (in February?) because of a "
    configuration problem on the new domains." BUT, the weird thing is, when I made a clone of this form, it's not working (as described above). I use the same Jotform domain, same type of embedding etc.

    I'd like Jotform Support's opinion on this one. I've waited since May 9 on this issue, and May 17 support says it's been handed to the developer team.

     

    Thanks in advance :-)

  • Profile Image
    Mike_T
    Answered on June 25, 2012 at 05:41 PM

    We deeply apologies for the delay on this.

    I have made some more testes and forwarded additional details to our Development Team.

    As soon as we have any updates we will let you know.

  • Profile Image
    eee
    Answered on July 09, 2012 at 07:33 AM

    Hi,

    Problem is solved,

    Kindest Regards,

    Ertuğrul.

  • Profile Image
    Erik Sørum
    Answered on July 30, 2012 at 02:41 AM

    Thanks

     

    I have tried the form over a period of time, and it seems to be working fine. Thank you so much.