What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can you setup a conversion / goal and not direct to a new message received page?

    Asked by mmaddux on November 05, 2016 at 01:55 AM

    Can you setup a conversion / goal and not direct to a new message received page?

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    JotForm Support

    Answered by Welvin on November 05, 2016 at 11:59 AM

    If you mean to redirect users to an external page, that is possible in Jotform. Simply follow our steps from this guide:

    https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page

    If not, please give us more information about it so we can help you further.

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    Answered by mmaddux on November 05, 2016 at 12:44 PM
    I mean instead of redirecting visitors to new page, can I keep "message
    received" on form and still track a conversion using let's say AdWords code
    or Google Analytics goals? The new page is easy. Just not sure how to do
    this after submission when remaining on same page. Thoughts?
    ...
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    JotForm Support

    Answered by EltonCris on November 06, 2016 at 03:16 AM

    We have analytics widgets that you can add in your form http://widgets.jotform.com/search/analytics. This will help you with conversion tracking.

    Unfortunately, we do not have that kind of thank you message functionality where it only shows a popup message after submission. By default, our form would redirect to its thank you message after submission. Redirecting to a custom URL is also an option. However, despite of this, the analytics widget should work as expected.

    Thanks!

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    Answered by mmaddux on November 06, 2016 at 08:44 PM
    You guys able to get me a response on this?
    ...
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    JotForm Support

    Answered by Chriistian on November 07, 2016 at 12:22 AM

    Please allow me to inform you that the form will always redirect to either the default thank you message or a custom url page after submission. It is not possible to remain on the same page when the form is submitted.

    However, as suggested by my colleague, we do have analytics widgets that you can use for your form. I recommend using the Google Analytics widget here: http://widgets.jotform.com/widget/google_analytics 

    We also offer a Form Analytics feature that you can check to track the responses on your form: Introducing Form Analytics

    Please let us know if you need further assistance.
    Regards.

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    Answered by mmaddux on November 07, 2016 at 01:44 AM
    When I add the GA widget, my Tag Assistant by Google shows a warning of two
    of the same Google (Same web property ID is tracked twice). Do you see this
    as an issue?
    Will this widget track events or goals?
    ...
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    JotForm Support

    Answered by Chriistian on November 07, 2016 at 03:12 AM

    I have not encountered the "same web property ID" message with the widget. Do you have the form embedded on a page? Perhaps that page also has the same web property. Can you please try clearing your browser cache and cookies and try again?  

    The Google Analytics Widget allows you to embed the Universal Analytics tracking code onto your form's source code. You will be able to see the results in your Google Analytics account. Form submissions are not tracked as events, and I think there is currently no plan to add this functionality. The tracked data is the same as if you manually added the Google Analytics tracking code to a webpage. 

    Regards.