What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Received a message saying I have reached my account's API limit

    Asked by dsautomotiveltd on November 05, 2016 at 06:59 AM


    Can you check why I received this message yesterday?

    plus all my zapier connection turned off due to this


    Can't see how we could ever achieved 10,000 requests per day as all of our forms are use in house between 7 employees

    Please advise?

    Thanks Dan

  • Profile Image
    JotForm Support

    Answered by Mike_G on November 05, 2016 at 04:32 PM

    Each account has an API limit. The number of times your account calls an API is being counted.

    Here are the limits according to account subscriptions:

    Free: 1000

    Bronze: 10,000

    Silver: 50,000

    Gold: 100,000

    Platinum: 1,000,000

    Each API that is used in your form has a certain limited number of requests your app or integration gets called per day. Even if it's a preview, it gets counted as there is already a request once it loads.

    However, please also be reminded that this counter resets daily every midnight (EST)

    JotForm previously does not inform users when they reach the API limit and it just silently stops. But a recent update allows our system to send users an email whenever their account is already in its limit.

    If you go to the API Section of your account, you will see the Authorized APPS and API Keys that's being called and that go against your API limit.

    I checked your account and it looks like the limit has already been restarted.

    Please feel free to let us know if you happen to have any additional questions in regards to this and we would be happy to assist.

  • Profile Image

    Answered by dsautomotiveltd on November 07, 2016 at 10:26 AM

    Is there a problem or some changes being made your end???

    as all my Zaps in zapier which link to you forms have turned off again with the error message

    "Cannot call method 'map' of undefined"

    Please HELP

    Creating Chaos!!


  • Profile Image
    JotForm Support

    Answered by Kiran on November 07, 2016 at 12:20 PM


    Your question related to Zapier is moved to a separate thread and shall be addressed there shortly.


    Thank you!