Received a message saying I have reached my account's API limit

  • Profile Image
    dsautomotiveltd
    Asked on November 05, 2016 at 06:59 AM

    Hi

    Can you check why I received this message yesterday?

    plus all my zapier connection turned off due to this

     

    Can't see how we could ever achieved 10,000 requests per day as all of our forms are use in house between 7 employees

    Please advise?

    Thanks Dan

  • Profile Image
    Mike_G
    Answered on November 05, 2016 at 04:32 PM

    Each account has an API limit. The number of times your account calls an API is being counted.

    Here are the limits according to account subscriptions:

    Free: 1000

    Bronze: 10,000

    Silver: 50,000

    Gold: 100,000

    Platinum: 1,000,000

    Each API that is used in your form has a certain limited number of requests your app or integration gets called per day. Even if it's a preview, it gets counted as there is already a request once it loads.

    However, please also be reminded that this counter resets daily every midnight (EST)

    JotForm previously does not inform users when they reach the API limit and it just silently stops. But a recent update allows our system to send users an email whenever their account is already in its limit.

    If you go to the API Section of your account, you will see the Authorized APPS and API Keys that's being called and that go against your API limit.

    I checked your account and it looks like the limit has already been restarted.

    Please feel free to let us know if you happen to have any additional questions in regards to this and we would be happy to assist.

  • Profile Image
    dsautomotiveltd
    Answered on November 07, 2016 at 10:26 AM

    Is there a problem or some changes being made your end???

    as all my Zaps in zapier which link to you forms have turned off again with the error message

    "Cannot call method 'map' of undefined"

    Please HELP

    Creating Chaos!!

     

  • Profile Image
    Kiran
    Answered on November 07, 2016 at 12:20 PM

    @dsautomotiveltd,

    Your question related to Zapier is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/984029

    Thank you!