What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my submission emails are not arriving to email addresses?

    Asked by Hannah Peachey  on November 05, 2016 at 07:50 AM

    The jotforms are not sending to our suppliers. They are showing in history but our suppliers are not recieving them.

     

    Below I have put the links to our jotform page and our history page.

    http://www.jotformeu.com/31524579556362

     

    https://www.jotform.com/table/32802515299053

    I hope this can be resolved.

     

    Many thanks,

     

    Hannah

    JotForm not being sent submission email
  • Profile Image
    JotForm Support

    Answered by Nik_C on November 05, 2016 at 04:20 PM

    Hello Hannah,

    I checked this email: steve@oxforddesign.co.uk and I found out that it ended in our Bounce list, the reason is below: 

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.0 Unable to lookup DNS for oxforddesign.co.uk>

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues. 

    Regarding your other emails they are not in our Bounce list, could you please check if those emails ended in Junk/Spam folder by any chance? And if they did, could you be so kind and mark them as 'Not Spam' so you avoid this problem in future. For example in Gmail:

    If you're still experiencing this issues please let us know to have a closer look.

    Thank you!