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    How do I set conditions for an auto-responder?

    Asked by CTSemAdmis on May 09, 2012 at 02:50 PM

    Does anyone know how to fill out a form (as an administrator) and not have the auto-responder run? An example might help clarify....There is an information form on a website for signing up to learn more about degree programs. Sometimes, individuals call instead of filling out the form online. Instead of waiting for them to fill it out, I would open up the form and fill it out myself while we are on the phone. I don't want the standard auto-responder to run for them in that case. But I ALSO don't want to have the same form cloned  in order to have a different notification setting and have the data spread out to different forms. 

     

    Thoughts?

    Thanks!

    Matt

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    Answered by gori-mathew on May 09, 2012 at 03:42 PM

    Hi Matt

    The only way to turn off autoresponder is by deleting the notification/autoresponder. You may take a look on this on how to delete Notification/Autoresponder.

    If you need further assistance, feel free to contact us anytime.

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    Answered by CTSemAdmis on May 10, 2012 at 08:39 AM

    OK. It appears that the full answer is that no, it is not possible to pause or set any other conditions to autoresponders. I will not be deleting them as that would be very cumbersome. Please add this feature in further releases. 

     

    Thank you

     

    Matt

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    Answered by jeanettebmz on May 10, 2012 at 12:46 PM

    Actually you can setup a conditional logic to an autoresponder , in order  to accomplish what you are looking for

    I have made some tests trying to recreate the scenario you are talking about.

    I my form, if I choose Contact over the phone, both the notification and autoresponder will not go through, but if I choose SEND a message, it will.

    Here I leave you my form (just change the recipient email addresses in the notification and the sender email address in the Autoresponder)

    Feel free to clone it  and make a test pretending to be a "user" , use a different address to get the autoresponder message.

    Have a nice day

    Should you need further assistance, let us know

    Jeanette

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    Answered by CTSemAdmis on May 10, 2012 at 03:21 PM

    Jeanette,

     

    THanks! I'll give it a shot. I appreciate the follow up!

     

    Matt

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    Answered by jeanettebmz on May 10, 2012 at 06:02 PM

    Great!

    Let us know if you sorted your requirements out with what I have sugested you.

    Jeanette