What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    not getting my emails

    Asked by EnchantedEntertainmentInAZ on November 05, 2016 at 05:19 PM

    hi i am not recieving tyhe jot forms that my customers are submitting!! Im loosing hundreds of dollars!!!! HELP!!!!!

    Page URL:
    http://enchantedinaz.com

    Emails Getting not getting
  • Profile Image
    JotForm Support

    Answered by liyam on November 06, 2016 at 03:56 AM

    Hello,

    I have checked your email activity history and it appears that the issue has been resolved after seeing two email alerts was sent successfully after a series of email delivery failures. Can you confirm that it is indeed fixed?

     You may also check your email delivery history by checking this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

     

    Thanks.

  • Profile Image

    Answered by EnchantedEntertainmentInAZ on November 06, 2016 at 09:44 AM
    Yes I did receive two of them not sure why that happened.
    Enchanted Entertainment
    480-228-2353
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on November 06, 2016 at 11:19 AM

    Thank you for the confirmation. For now we can close this issue since it appears to be fixed now. But if in any case that the problem happens again, please let us know.

    Thanks.

  • Profile Image

    Answered by EnchantedEntertainmentInAZ on November 06, 2016 at 11:44 AM
    Thank you !!
    Enchanted Entertainment
    480-228-2353
    ...