What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The form is not saving on my form builder

    Asked by SchoonerSail on November 05, 2016 at 07:31 PM

    Exactly the same for me - just lost a couple of hours work.

    Seems this is a common problem.

    Best to regularly check revisions are happening.

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    JotForm Support

    Answered by John_Benson on November 06, 2016 at 06:07 AM

    Sorry for the inconvenience.

    We need to investigate this further and check if someone else is having the same issue about the Save button. In the meantime, try clicking the Preview Button. The form will auto-save whenever you Preview the form.

    Feel free to contact us again, if you need further help. Thank you.

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    Answered by SchoonerSail on November 06, 2016 at 06:11 AM


    Thanks for the quick response.

    It is not such a big problem now I know it might happen. I just keep an eye to see that the form is saving correctly.

    All in all so far I am very impressed with the form building and all the options. 


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    JotForm Support

    Answered by Kiran on November 06, 2016 at 12:38 PM

    Thank you for your feedback. I have checked the form builder and see that the form is saving correctly at the moment. If you experience the issue again, please make sure that you are logged in to your JotForm account by using a different tab on the same browser. 

    You may also try using a different browser. It is recommended to use Google Chrome or Mozilla Firefox to use with JotForm. 

    Please get back to us if the issue still persists. We will be happy to look into the issue further.