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    Unable to receive email notifications on newly created form

    Asked by jilljohnson on November 05, 2016 at 07:32 PM

    Hello, 

    I just did my first form and have set up the email responder as well as the integrations. The integrations are working fine and are showing up in my Drive but I'm not receiving an email copy of the form. It says it sent a test email but never received it either.

    Thanks!

     

     

    Page URL:
    https://form.jotform.com/63097124201143

    email address email notification bounce list test mail notifier notification
  • Profile Image
    JotForm Support

    Answered by Mike_G on November 06, 2016 at 06:49 AM

    I took a look at the email address set as the recipient of your notifiers and found out that it is on the bounce list.

    Result: pawandeffectdog@gmail.com is IN the bounce list

    Reason(s) : smtp; 550-5.1.1 The email account that you tried to reach does

    I have removed the email address from the list and it should work now.

    To prevent this from happening again I suggest you check the guides below: 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address

  • Profile Image

    Answered by jilljohnson on November 06, 2016 at 02:00 PM

    Thank you so much.  Since that is my email address do you know how it would have gotten in the bounce list?  

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    JotForm Support

    Answered by Nik_C on November 06, 2016 at 03:59 PM

    There are many reasons for emails ending in Bounce list, I would like to guide you to this article, it covers most of the major reasons for emails ending in Bounce list.

    If you have further questions do not hesitate to contact us.

    Thank you!