Email autoresponders not being received by respondents after successfully sumitting the form embedded in a Weebly website.

  • markopelicon
    Asked on November 5, 2016 at 7:36 PM

    Hi There,

       


    When filled out users are not recving the custom email response , Ive tried everything in the settings and the forums and still cant seem to figure this out, it did wirk at one point then stopped.

    our forms are ontariosolar.weebly.com and freesolarontario.com

  • Mike_G JotForm Support
    Replied on November 6, 2016 at 7:37 AM

    I have checked the email autoresponder on the form embedded in your website and found out that the field set as the recipient of the autoresponder is not the email field but the First Name field.

    Email autoresponders not being received by respondents after successfully sumitting the form embedded in a Weebly website Screenshot 20

    I suggest you update it to the email field.

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    You may also find the guide below helpful.

    https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    I hope this helps. If you need any further assistance, please feel free to contact us again anytime. Thank you.