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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
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Email autoresponders not being received by respondents after successfully sumitting the form embedded in a Weebly website.
Asked by markopelicon on November 05, 2016 at 07:36 PMPage URL:Hi There,
When filled out users are not recving the custom email response , Ive tried everything in the settings and the forums and still cant seem to figure this out, it did wirk at one point then stopped.our forms are ontariosolar.weebly.com and freesolarontario.com
http://ontariosolar.weebly.com/
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JotForm Support
Answered by Mike_G on November 06, 2016 at 07:37 AMI have checked the email autoresponder on the form embedded in your website and found out that the field set as the recipient of the autoresponder is not the email field but the First Name field.
I suggest you update it to the email field.
https://www.jotform.com/help/26-Creating-a-Form-Autoresponder
You may also find the guide below helpful.
https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings
I hope this helps. If you need any further assistance, please feel free to contact us again anytime. Thank you.
