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  • Profile Image

    Email autoresponders not being received by respondents after successfully sumitting the form embedded in a Weebly website.

    Asked by markopelicon on November 05, 2016 at 07:36 PM

    Hi There,

       


    When filled out users are not recving the custom email response , Ive tried everything in the settings and the forums and still cant seem to figure this out, it did wirk at one point then stopped.

    our forms are ontariosolar.weebly.com and freesolarontario.com

    Page URL:
    http://ontariosolar.weebly.com/

    responses settings autoresponder email autoresponder email recipient email field emails embedded form
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    JotForm Support

    Answered by Mike_G on November 06, 2016 at 07:37 AM

    I have checked the email autoresponder on the form embedded in your website and found out that the field set as the recipient of the autoresponder is not the email field but the First Name field.

    I suggest you update it to the email field.

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    You may also find the guide below helpful.

    https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    I hope this helps. If you need any further assistance, please feel free to contact us again anytime. Thank you.