The email field is not set as the reply to address in the submissions page

  • FFS_user
    Asked on November 5, 2016 at 10:32 PM
    Actually there is another question regarding this. The email address is showing up fine in the body of the Form 2 Admin Notification but how do I make it so it becomes the reply email address for the Form 2 Admin Notification? Right now the reply email is our own. Not a huge deal but it'd be nice to have the user's email as the reply email, if it's possible. Thanks!
  • Elton Support Team Lead
    Replied on November 5, 2016 at 10:38 PM

    Simply set the email field as the Reply-to Email in your form notification.

    When I check your Form 2 email notification, I can see that it is properly configured. The email field is set as the Reply-to Email. When you hit the reply button in your email, the submitters email address should automatically be set as the reply to email.

    The email field is not set as the reply to address in the submissions page Image 1 Screenshot 20

    If this is not working, let us know so we can further check. Thanks!

  • FFS_user
    Replied on November 5, 2016 at 10:46 PM

    Oops, so sorry about this. The emails always say they're from us so I just assumed it'd return to us so I didn't even check by hitting the reply button. Thanks again, and sorry for the dumb question. Next time I'll follow through more. I appreciate your help as always.

  • Elton Support Team Lead
    Replied on November 6, 2016 at 1:01 AM

    No worries. :)

    Just feel free to let us know whenever you have questions.

    Regards!