What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi, over the last few day the forms I have received have been blank in Submissions file

    Asked by rspcaessexsouth on November 06, 2016 at 03:37 AM

    When I click on submissions I see the date that matches the email I have received, but as my emails have been down over the last few days, I have wanted to look at submission on jotform.com ,but they are not showing as they used to. The date shows, but there is no information at all from the form. It is just blank. I deleted all previous submissions to clear space, but still they are coming through blank. What am I doing wrong? Regards

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    Submissions Day in Emails JotForm all
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    JotForm Support

    Answered by BJoanna on November 06, 2016 at 11:45 AM

    Considering that you are from EU, please log in to your account from EU domain https://eu.jotform.com

    https://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation 

    Hope this will help. Let us know if you need further assistance.