What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to login to account and view previously created threads even after the account was reactivated from suspension

    Asked by Elizabeth Kincaid  on November 06, 2016 at 04:46 AM

    When trying I received the attached, I have filled it in and ... NOTHING

     

    I run my business through jot form and none of my jot form  links are working.

     

    Oh and all my questions have disappeared too, 

    Screenshot
    Unable to login suspension view threads login to account email address username
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    JotForm Support

    Answered by Mike_G on November 06, 2016 at 12:57 PM

    I see that you've opened several threads (including this one) today regarding your concern. I'm not sure if you will be receiving my reply on this thread as you've mentioned on a separate thread that you're not getting our replies in threads you've opened.

    https://www.jotform.com/answers/983180

    https://www.jotform.com/answers/983198

    https://www.jotform.com/answers/983209

    https://www.jotform.com/answers/983270

    https://www.jotform.com/answers/983160

    I see that one of my colleagues responded to you via email that your account is now active. However, I understand that you can't still access the threads you've opened. I've done what's necessary, but it seems that the issue still persists. 

    Let me forward this to our developers so they can take a look at it. Although I cannot give you any ETA to when this can be fixed, I can assure you that this will be worked on and you will be notified via this thread for updates if there are any. Again, we would like to apologize for any inconvenience this issue is causing you.

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    Answered by Liz Kincaid on November 06, 2016 at 02:09 PM

    Thanks for the communication. Eventually I had assistance I presume when the USA awoke. 

    I can now access my account thankfully, however for a company that advertises 24/7 support I found this was definitely not the case and as i run my business through Jotform my account was definitely unusable for over 12 hours. 

    I feel there should be an emergency contact email incase of these problems, obviously you will understand that an unavailable account costs us money and credibility within our business. 

     

    I await your response, Thanks

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    JotForm Support

    Answered by Kiran on November 06, 2016 at 04:01 PM

    I understand. Since this support forum is our primary support, we address all the queries in a timely manner. Generally, we address all our questions in less than an hour unless we have huge traffic to the support forum. It may have been delayed due to the weekend. Inconvenience caused is regretted. 

    I see that the issue is already forwarded to our backend team by our colleague. Once we have any information in this regard, you'll be updated here. 

    Thank you!