What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I am not sure if I understand your query correctly. Are you referring to the payments received on your JotForm? If so, please be noted that the payments will be handled by the payment gateway which is integrated on your JotForm. The information submitted by the form will be sent to the payment gateway for processing and based on the response received by the payment processor you'll be displayed the Thank you page or error message. Once the payment is processed by the payment gateway, the funds should be available automatically. If you notice any issue with the payments that are actually displaying successful from JotForm and payment not received, you may contact the payment service with the transaction reference number so that they can help you further.
Hope this information helps! If you have any other questions, please let us know. We will be happy to help.