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    I can't get conditions to work properly

    Asked by jredmond1 on November 06, 2016 at 05:52 PM

    I can't get conditions to work properly. I have been able to get some to work by excluding all other pages and others to work by including the page?

     But some I just can;'t get to work at all. I've tried radio and text. Some work some don't????? 



    Thank you, Jim R

    Page URL:

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    JotForm Support

    Answered by liyam on November 06, 2016 at 07:29 PM

    Hello Jim,

    Can you provide specific details to your concern? This way we can identify properly on how to make it work and/or what's causing it not to work.


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    Answered by jredmond1 on November 07, 2016 at 07:59 AM

    Thank you for you reply.

    I am trying to make the form conditional in the sense that when you select an answer from the dropdown or from a radio button. Your are directed to the next question. No all people see all the questions. It depends on the answer to the question at hand. I would like the title and the question(s) already answered to stay visible as well as the thank you message at the bottom and the name and emails fields.


    If you look at the form I am trying to build You will see that some rules work and some don't. I suspect that somehow some of my rules are conflicting. Even when I start over and go through them one by one they  work great up to a poin t and then the path breaks and even when I disable or delte the rule it never works again?

    I have tried four times all pretty much the same results. I've watched the tutorials. I dd use a template to start, could that be the problem?


    Thank you, Jim R 

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    JotForm Support

    Answered by owen on November 07, 2016 at 09:31 AM

    Hi Jim,

    I have checked your conditions. What I suggest you is to combine the same conditional cases together to make it work. Please see what I mean:

    The ones that I highlighted are the same cases actually. Please see how you can combine them:

    When you press the add button like above, you are able to combine the fields that should be hidden:

    Please also be aware that on your 3rd condition you try to hide the field that is the subject of the condition. Another important point is to gather the same results on different conditions. You can apply two different conditions to a same package of results. 

    Please pay attention to these details and let us know if you are able to work the logic after applying the necessary changes.