What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My clients are getting a SECURITY ERROR when they pay by credit card on my form.

    Asked by milkpond on November 06, 2016 at 11:16 PM

    HI There, 

    my clients are getting a SECURITY ERROR when they pay by credit card on my form. help not sure whats going on out of the blue..

     

    Many thanks in advance

    Nadine

    https://form.jotform.com/60130568877967

     

     

    Page URL:
    https://form.jotform.com/60130568877967

    security error error on form JotForm style size font
  • Profile Image
    JotForm Support

    Answered by Welvin on November 07, 2016 at 05:54 AM

    I'm getting the error as well.

    You have been receiving payments on these Paypal settings so I am sure your subscription with Paypal Express has expired or there are changes on your API keys, maybe you have reset that. Please check and make sure you have the correct/updated API in the integration settings.

    I would also advise reaching Paypal Support about this matter, ask if your Paypal Express needs reactivation.