Getting a security error while paying by credit card

  • milkpond
    Asked on November 6, 2016 at 11:16 PM

    HI There, 

    my clients are getting a SECURITY ERROR when they pay by credit card on my form. help not sure whats going on out of the blue..

     

    Many thanks in advance

    Nadine

    https://form.jotform.com/60130568877967

     

     

    Page URL: https://form.jotform.com/60130568877967
  • Welvin Support Team Lead
    Replied on November 7, 2016 at 5:54 AM

    I'm getting the error as well.

    Getting a security error while paying by credit card Image 1 Screenshot 30

    You have been receiving payments on these Paypal settings so I am sure your subscription with Paypal Express has expired or there are changes on your API keys, maybe you have reset that. Please check and make sure you have the correct/updated API in the integration settings.

    Getting a security error while paying by credit card Image 2 Screenshot 41

    I would also advise reaching Paypal Support about this matter, ask if your Paypal Express needs reactivation.