What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Stripe products connecting.

    Asked by NewcastleChinaWeek on November 06, 2016 at 11:22 PM

    Hi, I can't get my stripe products to talk to the products in my form - I'm not sure where I'm going wrong.. 

    in can't talk can
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 07, 2016 at 04:03 AM

    Unfortunately it is not possible to link existing products on Stripe into the products on your form. You can only configure the product in the integration. If you want to check inventory, you can only do so by manually checking it on your Stripe account.

    However, there is an option to fetch subscriptions from your Stripe Account, but this is only available when selling Subscriptions. It is not available for Product based payment.

    When selling subscriptions, you can fetch the subscriptions by clicking the Additional Gateway Settings as seen below.

    Then scroll to the bottom and set the "Fetch Subscriptions from Stripe Account" to Yes.

    Regards.