What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not working on Zenfolio.

    Asked by aboutfacepictures on November 06, 2016 at 11:45 PM


    I have always been able to use the source code and embed my form in Zenfolio just fine, for some reason now it's timing out and I'm getting an error stating that the site cannot be reached. After almost missing a session being scheduled last night I ended up pasting the direct links in, but this isn't preferable because then my clients see jotform in the web address rather than it appearing that they have remained on my site. Basically, it's a bandaid fix. 

    The only change is I changed my payment integration from PayPal to Square.

    Here's the link to one of the problem pages.






    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 07, 2016 at 04:15 AM

    I see that you were previously using the source code of your form. You also mentioned that you changed your payment integration from Paypal to Square. This change could be the reason why you encountered the issue. Please note that when using the source code, every time you make a change in your form, you will need to re-embed the updated source code into your website.

    Can you please try getting the latest source code of your form and embedding it into your website? If the issue still persists, please let us know. Thank you.

  • Profile Image

    Answered by aboutfacepictures on November 07, 2016 at 08:34 AM

    I did change the source code after changing the integration. The error seems to be the inability to connect with Square when using the source code. I finally was able to get the iFrame to connect and work fine. I'm not too great at these types of things so I do not even know the difference between the two.

    If I make changes with iFrame do I have to update the info on my website as well? Is there a format that doesn't require me to update the coding each time I make a change?

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 07, 2016 at 09:17 AM

    If the iFrame embed code is working on your website, it seems the issue using the source code is due to conflicting scripts. Usually, conflicting scripts can be solved by using the iFrame embed code of the form. Another advantage of using the iFrame embed code of your form is that whenever you update your form, you do not need to update the code on your site. The changes will automatically reflect on your website.