What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    First "Form Collapse" section won't collapse automatically

    Asked by homeservices on May 09, 2012 at 05:04 PM

    When using the JotForm website to build your form, you'll notice that the categorized menu on the left has "Form Tools" expanded by default. If you click "Quick Tools," it automatically collapses the "Form Tools" section. 

    Unfortunately, on the form we built using the Form Collapse feature, it won't work that way:

    http://stapletonhomeservices.businesscatalyst.com/request-an-estimate

    By default, we're expanding the first section of the form (Basic Info). However, when you click on "Maid Service", it doesn't collapse "Basic Info." Every other form collapse section on the form will collapse the section before it when clicked. 

    If I manually collapse and then expand "Basic Info" first, then clicking on "Maid Service" WILL automatically collapse "Basic Info"... but we can't really expect users to do that.

    Is there any way to make even those form collapse sections that we default to "open" collapse when you click another section?

    Page URL:
    http://stapletonhomeservices.businesscatalyst.com/request-an-estimate

    form collapse form tools JotForm sections expand
  • Profile Image
    JotForm Support

    Answered by abajan on May 09, 2012 at 05:42 PM

    It appears you have discovered a bug. I created a form to check if the issue was only affecting your form and the same thing happened to mine. I'll submit a bug report and our developers will investigate.

    Our apologies for any inconvenience caused.

  • Profile Image

    Answered by artloft on October 09, 2013 at 02:49 AM

    Is there an update to this bug? It's 2013 and I still encounter this problem of the first Form Collapse section not collapsing automatically.

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    JotForm Support

    Answered by EltonCris on October 09, 2013 at 03:01 AM

    @artloft

    Please create a new thread for your question and provide more details like the form URL where the problem occurs. If the form is embedded please include the page URL as well so we can investigate the problem further.

    Thanks!