What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is downgraded to free!?

    Asked by p25fsv on November 07, 2016 at 04:11 AM


    I talked to your support and you helped me pay and get back on old premium.

    Now my account is downgraded again?

    What has happened?


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    JotForm Support

    Answered by emily on November 07, 2016 at 06:32 AM

    Your thread was duplicated.  Your issue will be addressed in the following thread.