What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is disabled

    Asked by barbras on November 07, 2016 at 05:49 AM

     

    Dear Support Team,

     

    Jotform is a very nice and simple form generator. Thank you for the possibilities!

     

    But in spite of all I have difficulties to uploading my form on my Website.

     

    I will explain the problem:

     

     

     

    I create my new form. When the form is finished I copy the link or HTML-Code. Now I insert the link on my Website,, www.barbras.de

     

    When I make a test for the function, there comes the Error-code: Form not found (this form is disabled)

     

    I have made a second and a third formular with different Email addresses. But every time there comes the same Error code.

     

    At the Login-process on the jotform-platform I become the message: The account is suspended because our phishing detector found everything………

     

    I can’t understand this.

     

    Please give me a feedback.

     

    Thank you!

     

    Best Regards from Germany!

     

    Page URL:
    www.barbras.de

    Screenshot
    form generator new form JotForm problem style
  • Profile Image
    JotForm Support

    Answered by John_Benson on November 07, 2016 at 07:21 AM

    Your account is currently autosuspended. Our phishing tool detected that you have suspicious fields in your form. I checked it and I found out that you are requesting for a password, it is against our term of use

    I have removed the word password to your form and activated your account.

    If you need help, contact us again. Thank you.

  • Profile Image

    Answered by barbras on November 08, 2016 at 05:41 AM

    Hey, thank you! i have seen your answer to late and tryed agin with the same button... Is thats a Problem? 

  • Profile Image
    JotForm Support

    Answered by John_Benson on November 08, 2016 at 07:37 AM

    Hello Barbras,

    I have re-activated your account again. I checked your account and it seems like you deleted your forms. Please read our terms of use to avoid getting suspended again.

    Contact us again, if you need help. 

    Thank you.