What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    IP Addresses

    Asked by govatos on November 07, 2016 at 07:30 AM

    I'm having some issues with our IT team blocking JotForm emails. Do you have a list of IP addresses that your forms are sent through that I can give them, so we can correct the issue?

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    JotForm Support

    Answered by John_Benson on November 07, 2016 at 08:31 AM

    We have a user guide that shows our IP addresses, mail servers and domains, here's the link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. However, this is no longer useful since our IP address keeps on changing. To avoid email bouncing issues, use your own SMTP settings for the sender email. Here's a guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Also, we had an email issues recently wherein JotForm emails are falling in to spam folder. Could you please check your email spam section? If you find JotForm emails please select all of them and mark them as not spam.

    Hope that helps. If you need anything else, please contact us again. We'll be glad to assist you.