- govatosAsked on November 07, 2016 at 07:30 AM
I'm having some issues with our IT team blocking JotForm emails. Do you have a list of IP addresses that your forms are sent through that I can give them, so we can correct the issue?
- JotForm SupportJohn_BensonAnswered on November 07, 2016 at 08:31 AM
We have a user guide that shows our IP addresses, mail servers and domains, here's the link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. However, this is no longer useful since our IP address keeps on changing. To avoid email bouncing issues, use your own SMTP settings for the sender email. Here's a guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Also, we had an email issues recently wherein JotForm emails are falling in to spam folder. Could you please check your email spam section? If you find JotForm emails please select all of them and mark them as not spam.
Hope that helps. If you need anything else, please contact us again. We'll be glad to assist you.