Invoice Question

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    Liz Niederberger
    Asked on November 07, 2016 at 09:42 AM

    Hi! I just got the following message, but I'm not sure what client it's linked to, could you please let me know what the username for this account is. 


    Liz Niederberger


    Hi Elizabeth,

    This is a reminder that your most recent JotForm Economy Yearly subscription payment was declined.

    Please go to and update your payment information as soon as possible to avoid cancelation.


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    Answered on November 07, 2016 at 11:21 AM

    Hello Liz, thanks for getting in touch with us about the economy yearly subscription that was declined for one of your clients.

    I've taken a look at this subscription and found this subscription is associated with account "slglunch" and the first attempt failed but, later on it went through successfully.

    You can view the rebill invoice here: