What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Invoice Question

    Asked by Liz Niederberger on November 07, 2016 at 09:42 AM

    Hi! I just got the following message, but I'm not sure what client it's linked to, could you please let me know what the username for this account is. 


    Liz Niederberger


    Hi Elizabeth,

    This is a reminder that your most recent JotForm Economy Yearly subscription payment was declined.

    Please go to https://sites.fastspring.com/interlogy/order/s/INT141030-6143-70737S and update your payment information as soon as possible to avoid cancelation.


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    Answered by KadeJM on November 07, 2016 at 11:21 AM

    Hello Liz, thanks for getting in touch with us about the economy yearly subscription that was declined for one of your clients.

    I've taken a look at this subscription and found this subscription is associated with account "slglunch" and the first attempt failed but, later on it went through successfully.

    You can view the rebill invoice here: https://sites.fastspring.com/interlogy/order/invoice/INT161107-5178-54134B