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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PrePopulate App: Unable to fetch forms.

    Asked by tallchapzzr600 on November 07, 2016 at 09:44 AM


    We use prepopulation of jotforms as a part of our sales process.

    This has stopped working

    We now get errors when trying to pick a form to prepopulate.

    This is very urgent


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    JotForm Support

    Answered by Kevin_G on November 07, 2016 at 11:31 AM

    I have checked the PrePopulate App and I can replicate the same problem while logged into your account.

    I have also tested with my account and I cannot replicate the issue; however, I will forward this thread to our second level so our developers will investigate the problem and resolve it. 

    We will let you know as soon as we get updates regarding this matter.

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    JotForm Support

    Answered by Scott on November 08, 2016 at 02:05 AM

    Hey Andrew,

    I've checked this issue while logged into your account and it seems like the issue is resolved by itself. Can you confirm this from your end?