- mac22372Asked on November 07, 2016 at 10:29 AM
i don´t receive the alerts on my email
- JotForm SupportJohn_BensonAnswered on November 07, 2016 at 12:50 PM
The email firstname.lastname@example.org is in the bounce list. This is the reason you're not receiving email alerts. I have now removed the email from the bounce list. You should be receiving email notifications now.
Also, we had an email issues recently wherein JotForm emails are falling in to spam folder. Could you please check your email spam section? If you find JotForm emails please select all of them and mark them as not spam.
Hope that helps. If you need anything else, please contact us again. We'll be happy to assist you.