What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications

    Asked by mac22372 on November 07, 2016 at 10:29 AM

    i don´t receive the alerts on my email

    Page URL:
    https://jotform.com//?formID=62945863779982

    email receive not receiving unable to receive not getting
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    JotForm Support

    Answered by John_Benson on November 07, 2016 at 12:50 PM

    The email mac22***@hotmail.com is in the bounce list. This is the reason you're not receiving email alerts. I have now removed the email from the bounce list. You should be receiving email notifications now. 

    Also, we had an email issues recently wherein JotForm emails are falling in to spam folder. Could you please check your email spam section? If you find JotForm emails please select all of them and mark them as not spam.

    Hope that helps. If you need anything else, please contact us again. We'll be happy to assist you.

    Thank you.