Not receiving email notifications

  • mac22372
    Asked on November 7, 2016 at 10:29 AM

    i don´t receive the alerts on my email

  • John_Benson
    Replied on November 7, 2016 at 12:50 PM

    The email mac22***@hotmail.com is in the bounce list. This is the reason you're not receiving email alerts. I have now removed the email from the bounce list. You should be receiving email notifications now. 

    Not receiving email notifications Image 1 Screenshot 30

    Also, we had an email issues recently wherein JotForm emails are falling in to spam folder. Could you please check your email spam section? If you find JotForm emails please select all of them and mark them as not spam.

    Not receiving email notifications Image 2 Screenshot 41

    Hope that helps. If you need anything else, please contact us again. We'll be happy to assist you.

    Thank you.