Jotform now even less compatible with Chrome than before?

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    brookvale
    Asked on December 05, 2010 at 03:56 AM

    I have a liitle message on my website www.studentspex.co.uk that advises customers that if they are having trouble with the order process not working properly with google chrome, to switch to another browser.

    This morning it would appear that its gotten worse....now I cant even use the order process at all.

    Should I advise my customers that my website is not compatible with google chrome now?

    Currently im subscribed to the premium service of 1,000 submissions a month, which im hardly touching at the moment. Seeing as there is however a professional option of 1,000,000 a month, then the creator of jotform is selling to businesses which have a lot of traffic.

    If this is the case, may I suggest bringing google chrome support to the top of the to-do list. Kinf of makes me feel a little sick that in the future, cusotmers may not use me because the order system does not work properly for them.

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    aytekin
    Answered on December 06, 2010 at 12:14 PM

    Google Chrome is very important for us and we make sure that both JotForm Form Builder and the forms created with JotForm work well on Google Chrome. I looked at your site but couldn't find the form. Can you post the URL of the page that has the form? So, I can take a look and see what is causing the problem?

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    brookvale
    Answered on December 06, 2010 at 03:05 PM

    Its www.studentspex.co.uk/d399.html

    Click next past the prescription section onto frame selection. Under Chrome when you select tint or transitions it appears on top of the screen. Its does not do this in firefox or IE.

    Also, when you select metal or plastic, it should bring up additional choices. 

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    aytekin
    Answered on December 07, 2010 at 01:05 PM

    So, the conditions are not working properly in Chrome on multi-page forms.

    Thanks for letting us know. We will look into this problem. If you change this form, please make sure to leave a copy of it on your account so that we can look at that while we fix this.