- FIT_formsAsked on November 07, 2016 at 11:47 AM
When a user has a pdf file with a "#" in the filename, it will fail after it gets uploaded.
Attempting to access the uploaded PDF afterwards fails with the following error:
My example was with the filename: "Knit Collection - Unit #3 Instructions.pdf"
To test, I renamed a good PDF file to this filename, uploaded it within the form, and it failed when attempting to review the pdf file.
When I removed the "#" character, I was able to upload and successfully review the pdf file.
Can you supply acceptable PDF filenames?
Are there any specific characters that are illegal?
- JotForm SupportJim_RAnswered on November 07, 2016 at 04:09 PM
Thank you for informing us about this. I managed to reproduce the error even on a simple form. It only happens if and only if the file being uploaded has a # in the filename.
Here's what I saw from my end:
The filename I used for that test upload was Test with #.pdf
I've escalated this to our Devs and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread if/when there's an update.
- JotForm DeveloperselenAnswered on November 08, 2016 at 05:33 AM
we have fixed the bug. Can you check, please?
Thanks for using JotForm.