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    Uploaded files with a number sign char # on the filename throw an Access Denied error

    Asked by FIT_forms on November 07, 2016 at 11:47 AM


    When a user has a pdf file with a "#" in the filename, it will fail after it gets uploaded.

    Attempting to access the uploaded PDF afterwards fails with the following error:



    Access Denied




    My example was with the filename: "Knit Collection - Unit #3 Instructions.pdf"

    To test, I renamed a good PDF file to this filename, uploaded it within the form, and it failed when attempting to review the pdf file.

    When I removed the "#" character, I was able to upload and successfully review the pdf file.


    Can you supply acceptable PDF filenames?

    Are there any specific characters that are illegal?


    Thank you.


  • Profile Image
    JotForm Support

    Answered by Jim_R on November 07, 2016 at 04:09 PM

    Thank you for informing us about this. I managed to reproduce the error even on a simple form. It only happens if and only if the file being uploaded has a # in the filename.

    Here's what I saw from my end:

    The filename I used for that test upload was Test with #.pdf

    I've escalated this to our Devs and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread if/when there's an update.

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    JotForm Developer

    Answered by selen on November 08, 2016 at 05:33 AM


    we have fixed the bug. Can you check, please?

    Thanks for using JotForm.