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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I know who filled the form ?

    Asked by campretention on November 07, 2016 at 11:51 AM


    I created a form for a retention campaign. I started to get a few responses, but I can't know who actually filled the form so I can contact them afterwards. 

    The form is sent by email to a bunch of 400+ emails. Is there anyway where I can actually find the email address of the person who submitted a reply ? 

    Thank you so much for your help :) 

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    JotForm Support

    Answered by Jan on November 07, 2016 at 03:13 PM

    I checked your form and I can see that there is an email field before the Submit button. You may check the user's information in the Submissions page. Here's a guide:

    1. Select the form and then click the "Submissions" button.

    2. In the Submissions page, you'll see the form submission data. You can also click the "Reply" button to reply to the user. If you scroll down, you'll also see the Grid Report.


    We also have a Email Newsletters app that you might want to check. Here's the link: https://apps.jotform.com/app/email_newsletters. This app lets you send an email to people who completed your forms.

    Hope this helps. Thank you.