What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions' number highly incorrect

    Asked by nordesteuropa on November 07, 2016 at 11:57 AM

    Dear Customer Service, 

    I am writing you with regards to a series of forms we are now using (username: nordesteuropa), which display a submission number which is totally uncorrect and misleading. 

    Here are some examples: 

    - Form "Fraccaro Spumadoro": 11 actual submissions (17 submissions in the overview)

    - Form "Seguso": 9 actual submissions (95 in the overview)

    - Form "Stante": 1 actual submission (57 in the overview)

    Please let me know how I can fix this issue, which is greatly impacting our work. 

    Thank you, 


    Page URL:

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    JotForm Support

    Answered by Mike on November 07, 2016 at 03:21 PM

    The counter highlighted in orange is supposed to show new (unread) entries, while the gray counter shows the total number of submissions.

    Are you still facing the issue? Is this related to the new or total submissions counter?