Submissions' number highly incorrect

  • nordesteuropa
    Asked on November 7, 2016 at 11:57 AM

    Dear Customer Service, 

    I am writing you with regards to a series of forms we are now using (username: nordesteuropa), which display a submission number which is totally uncorrect and misleading. 

    Here are some examples: 

    - Form "Fraccaro Spumadoro": 11 actual submissions (17 submissions in the overview)

    - Form "Seguso": 9 actual submissions (95 in the overview)

    - Form "Stante": 1 actual submission (57 in the overview)

    Please let me know how I can fix this issue, which is greatly impacting our work. 

    Thank you, 

    Antonio 

  • Mike
    Replied on November 7, 2016 at 3:21 PM

    The counter highlighted in orange is supposed to show new (unread) entries, while the gray counter shows the total number of submissions.

    Submissions number highly incorrect Image 1 Screenshot 20

    Are you still facing the issue? Is this related to the new or total submissions counter?