SMTP Sender: How to get emails to work

  • Profile Image
    swilliamssar
    Asked on November 07, 2016 at 01:26 PM

    This form is shared through my boss and we're trying to setup notification emails but no matter how they're setup up I never receive them nor does the auto respond send

  • Profile Image
    Mike
    Answered on November 07, 2016 at 04:32 PM

    There is an issue with your SMTP sender. Please check your SMTP sender settings.

    How to Edit/Delete Sender Emails on SMTP Settings

    You might also need to check this with your mail server administrators to make sure that the emails are being properly accepted and sent.

  • Profile Image
    swilliamssar
    Answered on November 07, 2016 at 05:32 PM

    ok that fixed the notification email (Thanks!) but not the autoresponder email. Any ideas? Is there a place on the website that would have told me it was having a problem logging in besides not seeing the emails?

  • Profile Image
    Mike
    Answered on November 07, 2016 at 08:00 PM

    It seems that the autoresponder is still configured to use your SMTP sender, you might consider switching it to our standard noreply@jotform.com sender.

    This is possible to check the sent or failed email status from account email history:

    How to View All Your Form Email History

    Thank you.

  • Profile Image
    swilliamssar
    Answered on November 08, 2016 at 10:40 AM

    I only have the option for noreply@jotform.com and noreply@formrespone.com. There are no other options in the sender mail area of advance. Is this somewhere else? Sender Emails in Jotform Settings is blank now so I don't see that anywhere.

  • Profile Image
    Kiran
    Answered on November 08, 2016 at 12:40 PM

    I think that you are checking the settings in your account. Since the form is associated with another account, the SMTP settings of the user can be changed when logged in to that account only. If you want to change the sender email address to JotForm default email address, you may change it from your account. If you want to use the SMTP email address, you may ask the form owner to check the setting once. 

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.