- swilliamssarAsked on November 07, 2016 at 01:26 PM
This form is shared through my boss and we're trying to setup notification emails but no matter how they're setup up I never receive them nor does the auto respond send
- JotForm SupportMikeAnswered on November 07, 2016 at 04:32 PM
There is an issue with your SMTP sender. Please check your SMTP sender settings.
You might also need to check this with your mail server administrators to make sure that the emails are being properly accepted and sent.
- swilliamssarAnswered on November 07, 2016 at 05:32 PM
ok that fixed the notification email (Thanks!) but not the autoresponder email. Any ideas? Is there a place on the website that would have told me it was having a problem logging in besides not seeing the emails?
- JotForm SupportMikeAnswered on November 07, 2016 at 08:00 PM
It seems that the autoresponder is still configured to use your SMTP sender, you might consider switching it to our standard firstname.lastname@example.org sender.
This is possible to check the sent or failed email status from account email history:
- JotForm SupportKiranAnswered on November 08, 2016 at 12:40 PM
I think that you are checking the settings in your account. Since the form is associated with another account, the SMTP settings of the user can be changed when logged in to that account only. If you want to change the sender email address to JotForm default email address, you may change it from your account. If you want to use the SMTP email address, you may ask the form owner to check the setting once.
Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.