Users having trouble with form on mobile site

The form is not resizing for a mobile application. Is there something I can do? The user can't scroll to the right to see all the fields and can't scroll down to use the submit button.

I was able to replicate the issue. I cloned your form and I can see that you haven't added the Mobile Responsive widget yet. Please insert the "Mobile Responsive widget" to your form.

Here's a guide on How-to-Add-a-Widget-to-your-Form. After that, please go to the Form Designer by clicking the "Design" button in the toolbar.

In the Form Designer, go to the Design tab. Click on the "Form Layout" section and then enable the "Make this form responsive".

Complete guide: https://www.jotform.com/help/311-How-to-make-forms-mobile-responsive

Hope that helps. Thank you.

Great. Thank you
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Hi, that did not fix it completely. I can now see the "submit" button at the button as I wasn't able to before, but unless I rotate my phone to landscape I can not see the email field
[cid:5ef62428-c1b2-453b-82cb-5777d3f32d68]
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I cloned your form and I didn't see the Mobile Responsive widget. Please insert the Mobile Responsive widget to your form.

Here's a guide on How-to-Add-a-Widget-to-your-Form. Let us know if the issue is still the same. Thank you.

Well, there ya go.
Thanks!
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That's great! Thank you for updating us. If you need any help, let us know.

the mobile responsiveness is not working again
I added an image to my form and now the widget is installed and mobile responsive is checked in design, but still not working
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I cloned your form again and I didn't find any responsive issue. Here's a screen capture:

Does this happen when you open your webpage where the form is embedded or when you are using the form's direct link?

Please provide more details about the issue so that we can assist you properly. It would be helpful if you can provide a screen shot so that we can see what is really going on.

We'll wait for your reply. Thank you.

strange. This is what I get. [cid:7250fdcc-7611-4a1c-8525-e25515b20342]
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We are not able to view the attachment you have provide (which I assume must be a screenshot of the issue). Try following this guide on how to include screenshot image on your response.

Use this link https://www.jotform.com/answers/984133 to reply again.

We'll wait for your updated response.

Thank you.

 

[image1.PNG]
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Hi there,

Apologies. Your screenshot did not reach this thread again. Please follow this guide How to add screenshots/images to questions to the support forum? to properly attach you screenshot.