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  • Profile Image

    Uploaded photo disappears on return to saved form

    Asked by SummitIT on November 07, 2016 at 03:01 PM

    I am using a photo upload widget for a form that respondents have to return to complete filling later.

    On editing the form, the uploaded photo always disappears and responders have to re-upload a photo every single time they return to the form.

    Can this be avoided? And where do all the uploaded photos disappear to?

    Page URL:
    https://form.jotform.com/52915795464973?

    saved photo upload disappears edit link
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    JotForm Support

    Answered by jonathan on November 07, 2016 at 07:16 PM

    I checked and test the Edit Link in the email of your form https://www.jotformpro.com/form/52915795464973 but so far I could not reproduce the reported issue. The image were available during edit mode.

     

    I used the link in the Autoresponder email in the submission of the form. I assume you were also referring to that link. Let us know if I was checking the wrong problem.

    Can you please check again if issue still persist. Let us know if it does.

    Thanks.