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    Square payment is not reflected in square account.

    Asked by Sklein625 on November 07, 2016 at 03:17 PM

    I integrated my square deposit onto my contract and received a payment 

    I integrated my square deposit onto my contract and received a payment today. I can only see this in JotForm though and not through Square nor did I receive any sort of email from Square about the deposit. Will any sort of notification be sent? Also, why isn't this showing up in Square? I'm trying to figure out where the money currently is. Thanks.



    This is a re-post of a comment on Create JotForm Payment Forms Using Square

    square form square integration
  • Profile Image
    JotForm Support

    Answered by Mike on November 07, 2016 at 08:31 PM

    It seems that your form is currently configured to use the Square integration in a test mode.

    You will need to switch the Square integration to the live mode, and ask your client to re-submit their entry (if it was originally submitted in a test mode).

    Thank you.

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    Answered by Sarah  on November 07, 2016 at 08:43 PM

    So was their credit card charged in test mode? I'm assuming not but there was a 'transaction ID' so just making sure!

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    Answered by Sklein625 on November 07, 2016 at 08:44 PM
    Oh that answers it BIG time! Will they credit card be charged in test mode?
    I'll have them re-submit right now in live mode if not.
    Thanks so much for your help!
    *Sarah Marie Photography*
    *Site: www.sarahmarie.photography *
    *FB: www.facebook.com/smariephotog *
    **please note that all dates are first come, first serve and aren't
    guaranteed unless confirmed by photographer*
    ...
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    JotForm Support

    Answered by Chriistian on November 08, 2016 at 02:44 AM

    On behalf of my colleague, you are most welcome. I would like to inform you that the credit card will not be charged when in Test Mode. You will need to set it to Live Mode and ask them to re-submit the form if you want your customer's credit card to be charged. 

    Cheers.