What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form resending same info.

    Asked by foundsheep on November 07, 2016 at 03:18 PM

    We keep getting the same exact submission over and over again. The same information has been sent 11 times since 10/22 from: 

    drawntoecology@gmail.com
    Hello I am the owner of Drawn to Ecology and I am working on a new product. I am creating a series of eco region maps with tree species. I want a watercolor graphic underneath the scratch off as people scratch off the trees in each region. or to have them be able to scratch off the trees and the state. Is this something you would be able to print? Looking forward to hearing from you. Best, Alyssa
    Page URL:
    http://www.tgsva.com/contact-us/

    same info same print table product same information
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    JotForm Support

    Answered by Chriistian on November 07, 2016 at 08:42 PM

    It might be possible that the user is a spammer and they keep resending the same information to your form. It could also be that they have the Thank You page of the form on their browser and whenever they refresh that page, the form keeps getting submitted.

    To avoid receiving duplicate submissions from your users, you can set unique submissions. Here's our guide on How to Set Unique Submissions on a Form. Alternatively, you can also set a selected field as a unique question. That way you will not receive the same submission if the answer on that field is similar to a previous submission. (ex. same email address). Please follow this guide: How to set Form Limits Based on a Unique Question

    Please let us know if the issue persists.
    Regards.

  • Profile Image

    Answered by foundsheep on November 08, 2016 at 08:34 AM

    It is a real person. We talked to them already.

    I'll try the unique question.